How are your frames measured?
The dimensions of our frames are based on the inside measurements, or measurements of the picture that goes in the frame. So, if you have an 8 X 10 picture, you will need an 8 X 10 frame. If you have a 16 X 20 photograph--you'll want to order a 16 X 20 frame. If you have matted your picture, your frame size will be the outside dimensions of the mat. And, if your picture is on a train going south at 40 mph--with a tail wind of 22 mph, while your frame is on a North-bound truck going 70 mph--and a head wind of 11 mph, there is very little likelihood of getting the measurements correct.
How long will it take to get my order?
Because we stock many items, the majority of barnwood frame orders ship out within 2-3 business days. Painted and custom frames may take a little longer. From there, UPS ground takes 2-5 days depending on how far away from Utah you live. If you choose an expedited shipping option (either UPS 2nd Day Air or Next Day Air), we generally ship out the very next day if at all possible.
During rush times such as the end of November, early December, add an additional week onto the expected delivery time to account for increased production and/or increased time in transit.
What is your return policy?
We want all of our customers to be happy with their All Barn Wood picture frame purchases. Consequently, if you are not satisfied, we will work with you until you are. On custom sized frames, we reserve the right to charge a restocking fee under certain circumstances.
Do your frames include glass, backing, and picture hangers?
Yes & no. All stock frames up to and including the 11 X 14 size include glass backing and a nailess sawtooth hanger. Any frames larger than that do not include the glass. Simply put, glass that large just would not survive. They do, however, still include the cardboard backing and hanger. In addition, you can also choose plexiglas as an option on any of the larger frames that don't include glass. It looks as good as glass, but doesn't shatter.
Do you make custom sizes?
Yes, just visit our Custom Calculator page to find out pricing and details of how to order custom sizes of barnwood picture frames.
How do I get access to your wholesale pricing?
If you are a photographer, frame shop, artist, or other business interested in buying our frames, simply submit the Wholesale Login Request Form and follow the instructions for access to wholesale pricing.
How do I track my order?
Click on the "Track" at the top of the page or click here, put in your order # and it will provide you with the tracking information. Or, alternately, email us and we will get back to you as soon as possible.
Where are you located?
We manufacture our frames in our shop in Spanish Fork, UT at 1550 N 300 W and our offices are in Spanish Fork, UT. The Rocky Mountains and rural landscape provide a great backdrop for the creation of our barnwood frames.
Do you have any retail locations?
No, we do not have a retail store attached to our manufacturing facility. However, if you live in Utah, or are just driving through, stop on by and look around. Or, if you would like to order online and pick it up in person, we can do that too.
How deep is the rabbet on your frames?
It depends on the wood. Generally it varies from at least a 1/4" to a 5/8" . If you have a particular requirement, let us know and we will do our best to accommodate your needs.
How can I get samples of your frames?
Currently, the best way to get a sample of our frames is to order some of them. We also offer corner samples to resellers.
What color(s) are your natural--unpainted frames?
The frames range from a dark brown to a really washed out gray. Generally we try to give an assortment with every order, however it ultimately depends on our current stock.
What other colors do your barnwood frames come in?
We also have an assortment of painted colors. Please refer to our Painted Frame Color Guide to see your options.
How are shipping charges calculated?
Shipping charges are based on average frame weights and the UPS zone of where the order is shipping to. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.
Do you ship outside of the US?
Due to issues with brokerage; custom & duty problems and expense, we do not currently ship outside of the US.