How are your frames measured?
The dimensions of our frames are based on the inside measurements, or measurements of the picture that goes in the frame. So, if you have an 8 X 10 picture, you will need an 8 X 10 frame.

How long will it take to get my order?
Because we stock many items, the majority of barnwood frame orders ship out within 2-3 business days. Painted and custom frames may take a little longer. From there, UPS ground takes 2- 5 days depending on how far away from Utah you live. If you choose an expedited shipping option (either UPS 2nd Day Air or Next Day Air), we generally ship out the very next day if at all possible.

During rush times such as the end of November, early December, add an additional week onto the expected delivery time to account for increased production and/or increased time in transit.

What is your return policy?
We want all of our customers to be happy with their All Barn Wood picture frame purchases. Consequently, if you are not satisfied, we will work with you until you are. On custom sized frames, we reserve the right to charge a restocking fee under certain circumstances.

Do your frames include glass, backing, and picture hangers?
Yes & no. All stock frames up to and including the 12 X 16 size include glass backing and a nailess sawtooth hanger. Any frames larger than that do not include the glass. Simply put, glass that large just would not survive. They do, however, still include the cardboard backing and hanger. In addition, you can also choose plexiglas as an option on any of the larger frames that don't include glass. It looks as good as glass, but doesn't shatter.

Do you make custom sizes?
Yes, just visit our Custom Calculator page to find out pricing and details of how to order custom sizes of barnwood picture frames.

How do I get access to your wholesale pricing?
If you are a photographer, frame shop, artist, or other business interested in buying our frames, simply submit the Wholesale Login Request Form and follow the instructions for access to wholesale pricing.

How does your Stampede of Savings program work?
Whether you are buying a few frames to decorate your home with or a selection of frames to resell, we have set up our pricing so that you can save more money the more frames you buy. For instance, the already low Internet pricing for a single 8 X 10 basic rustic frame is $17.59. With the Stampede of savings program, if you buy, for example, three of the 8 X 10 basic rustic frames, two 5 X 7s you will automatically save 5% on each frame. So, you will save $.89 per 8 X 10 and a little less for each 5 X 7. If you buy 10 total items, you will save 10% per item and so on. So, the more you buy, the more you save! All Stampede of Savings discounts will be calculated at the end of the order.

How do I track my order?
Click on the "Track" at the top of the page or click here, put in your order # and it will provide you with the tracking information. Or, alternately, email us and we will get back to you as soon as possible.

Where are you located?
We are based out of Spanish Fork, UT. The Rocky Mountains and rural landscape provide a great backdrop for the creation of our barnwood frames.

Do you have any retail locations?
No. In order to keep our overhead--and consequently your prices--as low as possible, we do not currently have a retail location. However, if you live in Utah, we can arrange for you to pick up your order or visit our manufacturing facility in Orem if you wish.

How deep is the rabbet on your frames?
It depends on the wood. Generally it varies from at least a 1/4" to a 1/2" . If you have a particular requirement, let us know and we will do our best to accommodate your needs.

How can I get samples of your frames?
Currently, the best way to get a sample of our frames is to order some of them. We do not currently offer corners.

What color(s) are your natural--unpainted frames?
The frames range from a dark brown to a really washed out gray. Generally we try to give an assortment with every order, however it ultimately depends on our current stock.

What other colors do your barnwood frames come in?
We also have an assortment of painted colors. Please refer to our Painted Frame Color Guide to see your options.

How are shipping charges calculated?
Shipping charges are based on average frame weights and the UPS zone of where the order is shipping to. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.