How are your frames measured?
The dimensions of our frames are based on the inside measurements, or measurements of the picture that goes in the frame. So, if you have an 8 X 10 picture, you will need an 8 X 10 frame.

How long will it take to get my order?
Because we stock many items, the majority of barnwood frame orders ship out within 2-3 business days. Painted and custom frames may take a little longer. From there, UPS ground takes 2- 5 days depending on how far away from Utah you live. If you choose an expedited shipping option (either UPS 2nd Day Air or Next Day Air), we generally ship out the very next day if at all possible.

During rush times such as the end of November, early December, add an additional week onto the expected delivery time to account for increased production and/or increased time in transit.

What is your return policy?
We want all of our customers to be happy with their All Barn Wood picture frame purchases. Consequently, if you are not satisfied, we will work with you until you are. On custom sized frames, we reserve the right to charge a restocking fee under certain circumstances.

Do your frames include glass, backing, and picture hangers?
Yes & no. All stock frames up to and including the 11 X 14 size include glass backing and a nailess sawtooth hanger. Any frames larger than that do not include the glass. Simply put, glass that large just would not survive. They do, however, still include the cardboard backing and hanger. In addition, you can also choose plexiglas as an option on any of the larger frames that don't include glass. It looks as good as glass, but doesn't shatter.

Do you make custom sizes?
Yes, just visit our Custom Calculator page to find out pricing and details of how to order custom sizes of barnwood picture frames.

How do I get access to your wholesale pricing?
If you are a photographer, frame shop, artist, or other business interested in buying our frames, simply submit the Wholesale Login Request Form and follow the instructions for access to wholesale pricing.

How do I track my order?
Click on the "Track" at the top of the page or click here, put in your order # and it will provide you with the tracking information. Or, alternately, email us and we will get back to you as soon as possible.

Where are you located?
We are based out of Orem, UT. The Rocky Mountains and rural landscape provide a great backdrop for the creation of our picture frames.

Do you have any retail locations?
No, due to increasinly high order volume and our November move to Spanish Fork, we have had to temporarily close down our retail store. You can still pick up will calls in Orem... The address is 1402 West 400 South, Orem UT 84058 until December. After that, you can pick up will calls at our facility in Spanish fork.

How deep is the rabbet on your frames?
It depends on the wood. Generally it varies from at least a 1/4" to a 1/2" . If you have a particular requirement, let us know and we will do our best to accommodate your needs.

How can I get samples of your frames?
Currently, the best way to get a sample of our frames is to order some of them. We do not currently offer corners.

What color(s) are your natural--unpainted frames?
The frames range from a dark brown to a really washed out gray. Generally we try to give an assortment with every order, however it ultimately depends on our current stock.

What other colors do your barnwood frames come in?
We also have an assortment of painted colors. Please refer to our Painted Frame Color Guide to see your options.

How are shipping charges calculated?
Shipping charges are based on average frame weights and the UPS zone of where the order is shipping to. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.